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Resolve liens, without the chase.

We handle the lien and subrogation workflow, so your team has time for what adds value.

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One workflow. From initial request to final payment.

Closeout
01 / 06Identify
02 / 06Request
03 / 06Follow up
04 / 06Resolve
05 / 06Verify
06 / 06Disburse

UnitedHealthcare

Recovery status

Pending

Insurance card

Member ID on file

Memorial Hospital

Charges

$24,680.00

Aetna recovery

Follow-up needed

C

Rodriguez v. State Farm

Intake · still treating

Settled · $185,000

3 found3 sentDay 1756% offLockedClosed

Recovery interests found

From intake · day 1
UnitedHealthcareEmployer health plan · ERISAInsurance card
Memorial HospitalHospital lien · ER visitER bill · p.1
ProgressiveMed-pay · client's auto policyIntake form
3 interests · found before settlementRequests ready

Initial requests · routed and sent

From your own mailbox
UnitedHealthcareOptum SubrogationEmailSent
Memorial HospitalPatient financial servicesFaxSent
ProgressiveMed-pay claims unitEmailSent

Initial subrogation inquiry

M. Rodriguez · DOI 03/14/2026 · member ID · signed authorization enclosed

Optum Subrogation · thread

Follows up every 7 days

Day 1

Initial request sent

Email · authorization enclosed

Day 8

No reply · follow-up #1 sent

Automatic, from your mailbox

Day 15

No reply · follow-up #2 sent

Automatic, from your mailbox

Day 17

Optum replied

Claim OPT-55120 · itemized charges attached

OptumRepliedMemorialRepliedProgressiveNo claim

Review & negotiation

Optum · UnitedHealthcare
Asserted lienOver benchmark$18,472
Accepted payoffWithin range$8,200
3 unrelated charges disputed · Medicare benchmark $8,100 – $10,400
Asserted $18,472Countered $7,400Accepted $8,200
Reduction56%$10,272back to your client

Final payoff verified

Matches the written letter
Optum · payoff
$8,200.00

Payoff letter · p.1

Payoff amount$8,200.00
Good through11 / 30 / 2026
PayeeOptum Recovery
ReferenceOPT-55120
Payoff lockedOnly the written amount can be paid

Disbursement

Trust account · to the cent
Optum · UnitedHealthcareLien$8,200.00
Memorial HospitalLien$3,100.00
Attorney fee33⅓%$61,666.67
Case costsAdvanced$4,753.00
Client net · disbursed$107,280.33Case closed

Find potential liens and subrogation interests.

Know who actually handles recovery and send the right request.

Keep requests moving without reminders and spreadsheets.

Review charges, support reductions, and track negotiations.

Lock the final payoff to the written amount.

Reconcile every dollar and pay the client, lienholders, costs and fees.

Keep your CMS. Lose the lien spreadsheet.

Your CMS manages the case. Closeout manages the lien and subrogation work, from initial requests and follow-ups through final payoff and disbursement.

Today

Lien resolution runs on memory.

Spreadsheets, unanswered emails, manual follow-ups, and scattered payoff information.

Lien tracker.xlsxlast edited yesterday
MedicarependingCPL?
UHC??who handles?
Bayshore152,023called 9/2
Rawlings18,412?no reply
RE: RE: Payoff request · Johnson9 messages · “please resend the itemized bill”
FAX · 3 pagesSubrogation notice · Rawlings
Confirmed? __
Initial subrogation notice sent?
Who handles recovery for UHC?
ReminderFollow up on Medicare conditional payment letter
Your CMS · still the file

With Closeout

Every lien. Every next step. In one place.

Requests, responses, follow-ups, payoffs, and outstanding actions tracked together.

Johnson v. Allstate1 needs attention

Lien & subrogation workflow

  • UnitedHealthcareEmployer plan · initial request sent Mar 4
    Request sent
  • RawlingsAetna ERISA recovery · no reply in 14 days
    Follow-up due
  • MedicareConditional payment letter received
    Response received
  • Bayshore RegionalHospital lien · payoff good through Sep 20
    $52,300$48,500Verified
Next stepRawlings follow-up drafted, waiting for your approval
Your CMS · still the file

The platform

The lien workflow, in four parts.

  1. Closeout starts from the intake form or insurance card, identifies potential liens and recovery interests, and connects each carrier to the recovery vendor handling its claims.

    Explore more
An intelligent lien system

Most tools track your liens. Closeout works them.

See it in action

You open the case and start the investigation.

Closeout reads the case documents for anything that points to a lien.

It lists who may claim part of the settlement, and rules out who can't.

Two snags: no recovery contact on file, and a busy fax line.

It works around both. Optum is found and emailed, the fax is retried. Requests out on day 1.

No answer by day 10? It follows up on its own until the replies arrive.

Each payoff is verified in writing. The case is ready to disburse.

Everything behind a faster closeout.

From identifying recovery interests to verifying final payoffs, Closeout brings the intelligence, evidence, and coordination your team needs into one system.

Closeout

Know who gets paid.Know why.Less chasing.More closing.Every lien accounted for.Argue from evidence, not instinct.

More capability. No additional subscriptions.

From subrogation research to client signatures, Closeout handles the supporting work without separate tools or additional software fees.

Built into Closeout

The subrogation directory

The right recovery contact, without the search.
Additional cost$0.00Included

Closeout identifies the recovery vendor behind each carrier and surfaces the right contact, submission requirements, and destination for payoff requests.

Built for the confidentiality the law demands.

Read our security posture

AES-256 encryption, per-firm isolation with row-level security, HIPAA under a signed BAA, and a tamper-evident audit trail of every action. Your data is never used to train AI models. Built for the confidentiality demands of a personal injury practice.

HIPAA

In place

PHI is handled as a business associate under a signed Business Associate Agreement, with controls aligned to HIPAA.

Encryption

Always on

AES-256 at rest and TLS 1.2+ in transit, applied to every document and record by default.

No model training

Never

Your client data is never used to train shared, public, or third-party models. Document extraction runs under a zero-retention agreement.

US data residency

By default

Hosted on Amazon Web Services in the United States, on managed, hardened services.

Liens are a pain.

Free your paralegal from mundane tasks for high-value work, like picking up the phone.

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